What Is Mediation?

Mediation is a voluntary, alternative form of dispute resolution and facilitated discussion, where people in conflict come together in a safe and fair environment to try and settle disputes with the support of an independent third party – the mediator.

At SHAW Mediation Australia, our mediators are nationally accredited and legally trained, and take a neutral, non-judgmental stance, so you can be frank and candid about your concerns. Mediation takes place in private to preserve the reputation of all involved, and is mostly facilitated as a face-to-face discussion where you feel most comfortable and at a time suitable to you.

Our mediators encourage active listening between everyone and work to level the playing field. We ensure that the parties feel safe, respected, listened to and heard during the discussion and negotiation. In addition, mediation offers a flexible process, allowing the participants to control the flow of conflict resolution, which can eventually lead to mutually satisfying and lasting outcomes while preserving relationships.

From start to finish, mediation can be fast and only take three weeks to three months to resolve all concerns, depending on the nature of the dispute and the number of participants involved. As a result, by choosing mediation you can minimise long term stress, avoid the cost of a court hearing and achieve your desired outcome at all levels, leaving you with more time to spend on your relationships, your business and the things that matter.

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Alison Shaw of SHAW Mediation successfully mediated a contract and building works dispute for one of our clients.  I found the mediation to be useful in requiring the disputing parties to be in one place at one time, allowing each side to express their position (and even vent their frustrations) whilst being kept in line by an experienced mediator. It was by no means certain to me beforehand that the matter would resolve at the mediation, but Alison’s guidance and systematic approach facilitated a commercial settlement.  I am confident the parties would not have reached a better outcome if they had gone to court.  I rate highly the mediation process used by Alison Shaw in this matter, and would recommend her to other clients considering mediation in the future.

Matthew Hawke

Cowell Clarke